Subscription Terms

1. Overview

These Subscription Terms govern your use of premium features in the Table Tennis SB mobile application. By purchasing a subscription, you agree to these terms in addition to our general Terms of Service.

2. Subscription Plans

3. Premium Features

3.1 What's Included

Premium subscriptions unlock the following features:

• Unlimited Profiles: Create up to 4 player profiles
• Unlimited Opponents: Add unlimited opponents to each profile
• Advanced Match Types: Hardbat and sandpaper match types
• Premium Statistics: Advanced analytics and performance insights
• Enhanced Features: Additional customization options

3.2 Free vs Premium

• Free: 1 profile, 4 opponents, basic statistics, singles/doubles matches
• Premium: 4 profiles, unlimited opponents, advanced statistics, all match types

4. Billing and Payment

4.1 Payment Processing

• All payments are processed through the App Store
• We do not store or process payment information
• Payment methods are managed by Apple
• Billing is subject to App Store terms and conditions

4.2 Auto-Renewal

• Monthly and Annual subscriptions automatically renew
• You will be charged before each renewal period
• Renewal occurs 24 hours before the current period ends
• You can turn off auto-renewal in your device settings

5. Cancellation and Refunds

5.1 How to Cancel

• Go to your device's Settings
• Tap your Apple ID
• Select "Subscriptions"
• Find "Table Tennis SB" and tap "Cancel Subscription"

5.2 Refund Policy

• Refunds are subject to App Store policies
• Contact Apple Support for refund requests
• We cannot process refunds directly
• Lifetime purchases are non-refundable

6. Refunds and Cancellations

6.1 Refund Policy

• General Policy: No refunds for partial subscription periods
• Lifetime Purchases: Non-refundable after 14 days
• App Store Policy: Subject to App Store refund policies
• Contact Method: Contact App Store for refund requests

6.2 Refund Scenarios

• Technical Issues: Full refund if app is unusable
• Unauthorized Charges: Immediate refund upon verification
• Service Interruptions: Extended subscription or partial refund
• App Removal: Pro-rated refund for remaining period
• 14-Day Window: Full refund within 14 days of purchase

6.3 Cancellation Effects

• Immediate Effects: Premium features disabled at end of period
• Data Retention: Local data preserved
• No Data Loss: Profiles and matches remain
• Resubscription: Can resubscribe anytime

7. Subscription Management

7.1 Account Management

• Subscription Status: View current plan in app
• Renewal Date: Check next billing date
• Usage Monitoring: Track feature usage
• Billing Information: Manage through App Store

7.2 Plan Changes

• Upgrade: Available anytime
• Downgrade: Effective at next renewal
• Switch Plans: Between monthly/yearly
• Lifetime Purchase: Available anytime

7.3 Restore Purchases

• How to Restore: Use "Restore Purchases" in app
• Automatic Detection: Previous purchases detected
• No Additional Charges: Restore premium access
• When to Restore: After app reinstallation or device change

8. Service Availability

8.1 Uptime and Reliability

• Service Commitment: 99% uptime target
• Local Functionality: Always available
• Cloud Features: May have downtime
• Maintenance: Notifications provided

8.2 Technical Support

• Email Support: Available at turtlehutsoftware@gmail.com
• Response Time: Within 24 hours
• Priority Support: For subscribers
• Bug Fixes: Included in subscription

9. Dispute Resolution

9.1 Contact Information

• Support Email: turtlehutsoftware@gmail.com
• Response Time: Within 24 hours
• Technical Support: App functionality issues
• Billing Support: Escalation process available

9.2 Resolution Process

• Step 1: Contact developer support
• Step 2: Provide detailed issue description
• Step 3: Allow 7 days for resolution
• Step 4: Escalate to App Store if needed

9.3 Dispute Categories

• Billing Disputes: Contact App Store directly
• Feature Issues: Contact developer support
• Technical Problems: Developer investigation
• Legal Disputes: California jurisdiction

10. Legal Terms

10.1 Governing Law

• Jurisdiction: California, United States
• Dispute Resolution: California courts
• App Store Terms: Also apply
• International Users: Subject to local laws

10.2 Severability

• Enforcement: Invalid terms don't affect others
• Remaining Terms: Continue in force
• Court Modification: May modify invalid terms
• Intent Preservation: Where possible

11. Changes to Terms

11.1 Notification

• Advance Notice: 30 days for material changes
• Email Notification: To subscribers
• In-App Notification: Clear explanation
• Opt-Out Process: Cancel before changes

11.2 Acceptance

• Continued Use: Constitutes acceptance
• Option to Cancel: Before changes take effect
• No Retroactive Application: Changes apply forward only
• Clear Communication: All updates explained

12. Contact Information

For questions about subscriptions:

12.1 Support Hours

• Monday to Friday: 9 AM - 5 PM EST
• Response Time: Within 24 hours
• Emergency Support: Available for critical issues

13. Effective Date

These Subscription Terms are effective as of August 2025 and apply to all Table Tennis SB subscriptions.